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None of our terms of trading effect your statutory rights as a consumer.

We are completely dedicated to providing the highest levels of customer satisfaction and product quality. We will process your order as quickly and efficiently as possible however delivery times vary considerably between product types.

Email Address

Telephone 01349 895022

Fax 01349 862834

Address. Cane Online, 9 Dochcarty Road, Dingwall, IV15 9UG

If any item is not available, you will first be contacted with the option to cancel or change your order. We can back order for you and these items will not be due for payment until they are ready for despatch.

Process your order through the system then select your preferred payment method. We accept In-store payment by Visa/Mastercard/Switch or any equivalent cards. You can also pay by cheque but allow 7 days for clearance unless supported by a bankers card to the full amount of the purchase. The company accepting the payment is ALARISAVENUE.CO.UK INTERNET GB, and that is what will appear on your statement. All our prices include VAT at 17.5% VAT reg number is 553 0740 61.

Delivery times vary depending on the product type. ON DELIVERY PLEASE THOROUGHLY INSPECT THE GOODS AND REPORT DAMAGES, FAULTS OR ERRORS IN THE ORDER TO US AS SOON AS POSSIBLE. We cannot accept liability for damages or errors if goods have been fitted. IN THE EVENT THAT GOODS CANNOT BE INSPECTED ON DELIVERY THEN SIGN FOR THEM AS "UNEXAMINED" Report damages, faults or errors to Customer services by phone, email or letter within 48 hours of receiving the goods. Alaris Ltd. Customer Services. Unit 9 Dochcarty Road. Dingwall. IV15 9UG. Tel 01349895029. email address In the unlikely event of damage, fault or error you will be entitled to an exchange or full refund.

Delivery is to the ground floor only. Drivers are unaccompanied and will need assistance with the unloading of all items. We advise against booking trades for installations until the goods have been received. No liability can be accepted for costs caused by late deliveries or for any other reason.

All orders placed on this website are securely processed using industry standard 128-bit encryption. The system we use is approved by all major banking institutions.

We are committed to protecting your privacy. We will only use the information collected about you lawfully (in accordance with the Data protection Act 1998). We only collect basic information provided by you to enable us to process your order and to provide you with the best possible service. You will be given the chance to refuse any marketing/promotional emails from us during the order process. We will never collect sensitive information about you other than the basic details you give us on the order form. You can check the information we hold on you at any time by emailing us and we will be happy to correct any inaccuracies promptly. All information is held securely in accordance with this policy. If you have any queries then email Lesley Murray at

Goods are not sold on a trial basis however you have 7 working days from the day following receipt of goods to notify us in writing that you wish to cancel the order.  Credit will only be passed for goods which you have returned to our Heywood Distribution centre in perfect resaleable condition and less our delivery costs. NB We will not accept goods for return that are in any way marked, damaged or that have been removed form their original manufacturers packaging. We will send you a goods return authorisation label and goods will not be accepted without this being attached. Refunds will be processed within 30 days of the cancellation of the goods. Our order confirmation includes a cancellation form or you can email our Operations Manager. Refunds will be processed within 30 days of the receipt of the written cancellation of the order. Goods which have been made to your specification will be excluded from this returns policy. These terms only apply to goods ordered for UK delivery. The returns policy applies to exchange goods and will be treated as a new order until the original goods are returned for credit as appropriate.

All our products are covered by the manufacturers warranty which is detailed with the product and is a minimum of 12 months. Warranties are not valid outside Great Britain. This does not affect your statutory rights as a consumer.